Orinoco – The Oxfordshire Scrapstore, Bullingdon Community Centre, Peat Moors, Oxford OX3 7HS. [Map and Directions]
You can also contact us using the Enquiry Form on this website, by email or by phone.
|:||mail [at] oxorinoco [dot] org|
We aim to have consistent and appropriate standards of quality and customer service, and we believe that everyone should have a positive experience when they deal with us.
If you have a complaint about an Orinoco service or the actions of a staff member/volunteer, please:
- Contact the Store Manager in the first instance in person, by email: mail [at] oxorinoco [dot] org or by phoning the scrapstore.
- If you are not comfortable doing this or feel your issue has not been handled appropriately, you may contact the board of trustees directly by emailing trustees [at] oxorinoco [dot] org or by phoning us and asking for a call back from the Chairperson.
- If you feel that your complaint has been mishandled by the Management Committee and trustees, you may, if you are a member, call an Extraordinary General Meeting to air your grievance and ask for other members to vote on a confidence motion. Details of how to do this are in the constitution.
If you have a safeguarding concern, please contact the trustees immediately, and our nominated safeguarding officer will take action.